8833 Perimeter Park Blvd, Ste 503, Jacksonville FL 32216 (904) 687-1055

Accessibility Statement

Effective Date: August 6, 2026

Our Commitment to Accessibility

Reliance Primary & Urgent Care is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide array of disabilities. Conforming to these guidelines helps make the web more user-friendly for everyone.

Our website is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not yet fully meet the accessibility standard, and we are actively working to resolve these issues.

Current Accessibility Features

The following accessibility improvements have been implemented on this website:

  • Keyboard navigation: All interactive elements can be reached and operated using a keyboard alone.
  • Focus management: Modal dialogs and the fullscreen menu implement proper focus trapping, preventing keyboard focus from leaving open overlays (WCAG 2.1.2, 2.4.3).
  • Color contrast: Text, interactive elements, and link colors meet or exceed WCAG 2.1 AA contrast ratios (4.5:1 for normal text, 3:1 for large text and UI components).
  • Link identification: Links do not rely on color alone — underlines and hover states provide additional visual cues (WCAG 1.4.1).
  • Semantic HTML: Landmark regions, headings, and lists are used to convey document structure to assistive technologies.
  • ARIA labels: Icon-only buttons and social links include descriptive `aria-label` attributes; external links announce that they open in a new tab.
  • Decorative media: Non-informative images, videos, and icons are marked with `aria-hidden="true"` so screen readers skip them.
  • Alt text: Informative images include meaningful text alternatives.
  • Reduced motion: Animations respect the user's `prefers-reduced-motion` setting.
  • Responsive text: Content reflows cleanly at 200% zoom and on small screens without horizontal scrolling.
  • Form labels: Form fields are explicitly associated with visible labels and provide validation feedback accessible to screen readers.

Measures to Support Accessibility

Reliance Primary & Urgent Care takes the following measures to ensure the accessibility of our website:

  • Include accessibility considerations as part of our ongoing design and development process.
  • Apply accessibility checks to content and code changes before they are published.
  • Provide accessibility guidance to staff responsible for site content.
  • Review and update our accessibility practices as standards and tooling evolve.
  • Include feedback from users as part of our quality assurance process.

Technical Specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript
These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

Reliance Primary & Urgent Care assessed the accessibility of this website using the following approaches:

  • Self-evaluation using automated testing tools, including Lighthouse and axe, integrated into our development workflow.
  • Manual testing with keyboard navigation and screen readers.
  • Ongoing review of accessibility issues as they are identified, with fixes released as part of regular updates.

Known Limitations

Despite our best efforts, some content may not yet be fully accessible. We are aware of the following limitations and are working to address them:

  • Third-party embedded content: Maps, forms, and other embedded tools from third-party providers may not fully conform to WCAG 2.1 Level AA. Accessibility of these elements depends on the vendor.
  • Legacy media assets: Older image assets may not always include optimized alt text; we are auditing and updating these progressively.
  • External audit: A formal third-party accessibility audit has not yet been completed. Our conformance claim is based on internal self-evaluation.
If you encounter any accessibility barrier that is not listed above, we would like to hear from you.

Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers. We try to respond to feedback within 2 business days.

Reliance Primary & Urgent Care

8833 Perimeter Park Blvd, Ste 503, Jacksonville, FL 32216

Phone: (904) 687-1055

Email: relianceprimary@gmail.com

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you may escalate the matter through the following channels, depending on your jurisdiction:

  • United States: File a complaint with the U.S. Department of Justice, Civil Rights Division.
  • European Union: Contact the relevant national enforcement body under the EU Web Accessibility Directive.
  • United Kingdom: Contact the Equality and Human Rights Commission (EHRC).

This statement was last reviewed and updated on August 6, 2026.